Terms & Conditions

Public Scheduled Training Event Booking Terms

  • Booking cannot be confirmed until payment is received or Institutional  Purchase Order Number is supplied.
  • Please complete a separate form for each delegate.
  • Cancellation of confirmed booking, 6 working days prior to course due date will incur the FULL course fees. It is advisable for a replacement delegate to take the place.
  • Non-attendance will be charged for the FULL fees, unless cancellation is made 8 or more working days before course due date.
  • Where 8 or more working days notice is given, credit note will be issued for delegate to either attend a future event or a full refund will be given.
  • Where payment is made via PayPal, PayPal processing fees (4%) will be deducted.

 

Client Site Booking Terms

  • Booking cannot be confirmed until Institutional Purchase Order Number is supplied or payment assurance is given in writing/email, where purchase order number cannot be provided.
  • Cancellations of confirmed booking, 6 working days to course due date will incur the cost of committed expenses, such as train fare and accommodation. Reschedule date will be required otherwise 75% of the invoice amount is charged.
  • Cancellation within 48hours of course due date will be charged for the FULL invoice amount.

 

Response Time

We promise to respond to your enquiry within 48 hours.