Support, Feedback & FREE Learning Resources


After Training Support

Following your training - whether you attended one of our public courses, or we trained you at your university or company, or you received 1-1 tailored training, you will received support that is unrivalled in the market place. When you call for help via email or by phone, we will remote access your computer to see and understand your need and fix it.

For assistance, contact our support team via This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone - 01704 821120

Alternatively you may complete our online appointment request.

We have also put together a wealth of teaching and learning resources to support you. Please see below: 

For further information please This email address is being protected from spambots. You need JavaScript enabled to view it. us.  Alternatively we encourage you to visit the NVivo Support Website.  Here you will find all sorts of solutions. For technical issues complete the customer support form online. The Customer Support team will respond to your request by reply email during our office hours of 9:00am to 5:30pm Australian Eastern Standard Time, Monday to Friday (excluding Victorian public holidays).


Don't be hidden away in a corner struggling with NVivo, join the community of users around the world and learn some tips, insight and short cuts to certain functions. Whatever your difficulty, someone, somewhere has an answer. 


Your Feedback on Training or Service you received? 

It is very important that we get it right for you. Your feedback is the only means for us to measure the quality of training and support you have received. We value your suggestions and comments greatly. 

Please give us your feedback. Thank you. 


Learning Resources

  • Classify your transcripts with demographic attributes
    This is a step by step instruction on How to Connect Node classification Sheet to existing case Nodes.


Related Links


Contact us now for a FREE consultation

We want to listen, understand and support you!

Tel: +44(0)1704 821120