Terms & Conditions

Public Scheduled Training Event Booking Terms

  • Booking cannot be confirmed until payment is received or Institutional  Purchase Order Number is supplied.
  • Please complete a separate form for each delegate.
  • Cancellation of confirmed booking, 6 working days prior to course due date will incur the FULL course fees. It is advisable for a replacement delegate to take the place.
  • Non-attendance will be charged for the FULL fees, unless cancellation is made 8 or more working days before course due date.
  • Where 8 or more working days notice is given, credit note will be issued for delegate to either attend a future event or a full refund will be given.
  • Where payment is made via PayPal, PayPal processing fees (4%) will be deducted.

 

Client Site Booking Terms

  • Booking cannot be confirmed until Institutional Purchase Order Number is supplied or payment assurance is given in writing/email, where purchase order number cannot be provided.
  • Cancellations of confirmed booking, 6 working days to course due date will incur the cost of committed expenses, such as train fare and accommodation. Reschedule date will be required otherwise 75% of the invoice amount is charged.
  • Cancellation within 48hours of course due date will be charged for the FULL invoice amount.

 

Response Time

We promise to respond to your enquiry within 48 hours.

 

Contact us now for a FREE consultation

We want to listen, understand and support you!

Tel: +44(0)1704 821 120